LuckyNexio

Privacy Policy

Last updated: January 2026

1. Who We Are

LuckyNexio ("we", "us", "our") operates the website luckynexio.com and the LuckyNexio mobile ice fishing game. We are the data controller for any personal data we collect.

Company: luckynexio.com
Address: 156 Glenmore Road, Surry Hills, NSW 2010, Australia
Email: support@luckynexio.com

2. What Data We Collect

We collect only the data we need to run our service. This includes:

  • Name: When you sign up for our beta or contact us.
  • Email address: To send your beta invite and game updates (with your consent).
  • Phone number: Only if you choose to provide it. This is optional.
  • Usage data: How you use our website (pages visited, time on site). Collected via cookies with your consent.
  • Device info: Browser type, screen size, and operating system. Used to improve our site.

3. How We Use Your Data

We use your data for these reasons:

  • To send you a beta invite when your spot opens.
  • To send game updates and news (only if you opt in).
  • To respond to your support requests.
  • To improve our website and game based on usage patterns.
  • To meet legal rules in Australia and the EU.

4. Cookies

Our site uses cookies. These are small files stored on your device. We use three types:

  • Essential cookies: Needed for the site to work. These cannot be turned off.
  • Analytics cookies: Help us see how people use the site. Only active with your consent.
  • Marketing cookies: Used to show you relevant content. Only active with your consent.

You can change your cookie choices at any time using the cookie banner or by clearing your browser cookies.

5. Analytics

If you agree to analytics cookies, we may use tools to track site usage. This data is grouped and does not identify you by name. We use it to understand which pages are popular and how to improve the site.

6. Data Sharing

We do not sell your personal data. We may share data with:

  • Service providers: Companies that help us run our site and send emails. They act on our behalf and follow our rules.
  • Law enforcement: If required by law or court order.

7. Data Retention

We keep your data for as long as needed:

  • Beta signup data: Kept for up to 2 years after the game launches, or until you ask us to delete it.
  • Support emails: Kept for 1 year after your last message.
  • Analytics data: Kept for 14 months in grouped form.

8. Your Rights

Under the Australian Privacy Act 1988 and GDPR (if you are in the EU), you have the right to:

  • Access the data we hold about you.
  • Ask us to correct wrong data.
  • Ask us to delete your data.
  • Restrict how we use your data.
  • Get a copy of your data in a standard format.
  • Object to how we process your data.
  • Withdraw consent at any time.

To use any of these rights, email us at support@luckynexio.com. We will respond within 30 days.

9. Data Security

We use SSL encryption to protect data sent to and from our site. We store data on secure servers with restricted access. We review our security measures on a regular basis.

10. Children's Privacy

Our site and game are for users aged 18 and over. We do not knowingly collect data from anyone under 18. If we learn we have collected data from a child, we will delete it right away.

11. Changes to This Policy

We may update this policy from time to time. We will post the new version here with a new date. If changes are major, we will notify you by email.

12. Contact Us

If you have questions about this policy or your data, contact us:

All rights reserved 2026.

This website is owned by luckynexio.com company. luckynexio.com company address: 156 Glenmore Road, Surry Hills, NSW 2010, Australia.